SHIPPING

WHEN WILL I RECEIVE MY ORDER? 
  • All orders are subject to a processing and handling period before they are dispatched which typically takes 3-5 business days, Usualy 1-2 business days. All orders are then dispatched to their respective warehouse and then shipped.
  • As mentioned in our order confirmation email, please allow up to 7-21  business days delivery time after you receive your shipping confirmation email or SMS. However, packages usually arrive earlier than the stated 1-4 weeks.
  • Your shipping confirmation email or SMS will have your tracking number. Depending if your order was domestic (US) or international (other countries including UK, CA, AU) your tracking carrier vary. You may check below.
  • If you are located in the US, you will be able to track your order via Carrier.
  • For other countries (international), you will be able to track your order here: https://www.17track.net/en
  • Please use the tracking number in your shipping confirmation email or SMS.

 

HOW DO I TRACK MY ORDER?  

  • You will get two emails (order and shipping confirmation) or SMS after your purchase. First, you will get an order confirmation email and then a shipping confirmation email or SMS
  • You will get an order confirmation email immediately after your purchase. We will then process your order which takes 1-5 business days. After your order has been successfully processed, we will ship out your package along with a shipping confirmation email.
  • Your shipping confirmation email or SMS will have your tracking number. Depending if your order was domestic (US) or international (other countries including UK, CA, AU) your tracking carrier will be different.
  • If you are located in the US, you will be able to track your order via Carrier.
  • For other countries (international), you will be able to track your order here: https://www.17track.net/en
  • Please use the tracking number in your shipping confirmation email or SMS.

 MY TRACKING NUMBER IS NOT SHOWING UP. WHAT'S WRONG? 

Tracking numbers can take 2-4 business days depending on the shipping carrier. This is usually due to high volume on the tracking website. If you received a shipping confirmation email with your tracking number, your order has been shipped. Please wait 2-4 days for your tracking number to update.
 

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, your order may arrive in separate packages on different days. We have several warehouses located in Asia, Europe, and North America. Please note that your items may be delivered at different times. If you have further questions, please email us.
 

RETURNS & CANCELLATIONS

CAN I GET A RETURN MY ITEM FOR A REFUND? 

  • Customer satisfaction is our first priority, so if you have any concerns, please contact us. We will do everything to make you our happy customer! 
  • We have a 14-day return policy for all item(s) except for liquid products. Liquid products may be flammable and hazardous, thus we are unable to accept returns and refund them. You are responsible to pay for the return shipping fee and product restock fee.
  • We also have a 14-day replacement policy for item(s) damaged or lost in transit. We will fully replace your items for free if your package was damaged or lost in transit. Please contact us if your package has not been delivered after 2-5 weeks of being dispatched. If your item(s) was damaged during transit, please send us a photo for us to inspect.
  • In order to opt for replacements or store credits, we require a receipt or proof of purchase. For further questions, please email us. 

 

CAN I CANCEL OR CHANGE MY ORDER?

All order cancellation and change requests are subject to a 24 hour period from the time your order was placed in which we may accommodate such requests. After 24 hours, your order will automatically be processed and packaged for shipment. We cannot guarantee that any requests after the timeframe can be accommodated.

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